Hospitality
Hospitality Technology — Hotels, Resorts & Restaurants
We build technology for hotels, resorts, restaurants and lounges across Vancouver, Whistler, Victoria and Calgary — guest room control, lighting, shading, audio, networking, and the systems that tie them together.
Hospitality is a different problem from a private home. A guest has to understand the room in ten seconds without instructions. Staff need to manage energy across a hundred rooms without walking into any of them. And nothing can go down during service.
Members of the Crestron Dealer Board — and we’re the only company in Western Canada on it.
Crestron Hospitality Elite Dealers. Again, the only one in Western Canada.
Lutron’s highest dealer tier, awarded to us again this year.
Restaurant & Lounges
A restaurant runs on a different clock than a hotel. The room needs to be bright and quick at lunch and low and warm by eight, and nobody should be adjusting dimmers between covers. Volume needs to rise with the room and not with someone’s mood. And when something needs fixing, it needs fixing before service, not during it.
We’ve built systems for Cactus Club Cafe, Tap & Barrel and King Taps — lighting scenes on a schedule, distributed audio with staff-proof control, patio shading that comes down before the afternoon sun makes half the tables unusable, and networks that carry the POS as reliably as the guest Wi-Fi.
An absolute pleasure dealing with Pure Image! We have worked with many AV/IT and full system integrators at Tap & Barrel Group, and Pure Image are top notch. 10/10 as far as system design, problem solving, installation and execution, troubleshooting, proactive maintenance. We have no hesitation recommending them and look forward to continuing to work with them. Thanks to the Pure Image team for a spectacular job at Tap & Barrel Willowbrook in Langley.
What We Design, Install and Support
Networking & Wi-Fi
Separate guest and operations networks, coverage that holds through concrete and across a full property, and enough redundancy that a switch failure doesn’t stop check-in.
Lighting Control
Scenes that shift a restaurant from lunch to dinner on a schedule, guest rooms that wake gently, and lobbies that read differently at 7am and 10pm — without staff touching anything.
Smart Automation
Occupancy sensing that pulls back heating, cooling and lighting in empty rooms. Across a hundred keys, that’s a line on the energy bill rather than a rounding error.
Audio & Visual
Multi-zone audio so the patio, dining room and bar can each run their own level. In-room entertainment guests can operate without asking. Conference AV that works on one button.
Shades & Drapery
Blackout in guest rooms that actually blacks out. Patio shading that drops before the afternoon sun costs you a row of tables. Quiet enough to move mid-service.
Property Management Integration
Room controls that talk to your PMS — so a checkout sets the room back automatically, and housekeeping status reflects what’s actually happening in the room.
On Site, Not On Call
Every one of these systems gets designed, programmed and commissioned by our own team — and then serviced by the same people. There’s no handover to a support desk that’s never seen the property, and no subcontractor to chase when something needs attention on a Friday night. Our vans are in Vancouver, Whistler, Victoria and Calgary seven days a week. For a hotel or a restaurant, that’s usually the part that matters most.
Selected Projects
Two rooms that show the range. One is a global hotel brand with a specification document and standards that don’t bend — the interface had to match Four Seasons’ own design language before anyone signed off on it. The other is a cocktail bar where the brief was essentially the opposite: no visible technology at all, in a room where every surface had already been designed by someone else.
Different problems, same requirement. The technology has to work for the people using it every day — guests who won’t read instructions, and staff who need it to behave the same way tonight as it did last night.
Four Seasons Suites — Whistler
Pure Image was a partner in a major suite renovation at Four Seasons Whistler, delivering the full technology package for each suite.
- Dedicated networking and custom AV racks
- Crestron system with 10-inch touchscreens, programmed so the interface matched Four Seasons’ own branding standards
- Lutron HomeWorks lighting control
- Ketra fixtures for dynamic, day-to-night lighting
Prophecy Bar — Hotel Georgia, Vancouver
A cocktail bar inside one of Vancouver’s landmark hotels, and a room where the technology had to disappear completely. Fluted panelling, backlit artwork, a cascading crystal chandelier — and not a speaker or keypad competing with any of it.
We delivered the full system.
Why Hospitality Projects Come to Us
Hospitality has constraints a private home doesn’t. A guest has to understand the room in ten seconds without instructions. Staff need to manage energy across every key without walking into any of them. And a system that needs attention during service is a system that has already failed.
We’re one of twenty companies globally on the Crestron Dealer Board, one of twenty Crestron Hospitality Elite Dealers in North America, and a Lutron Black Diamond dealer — the only company in Western Canada holding the first two. Design, engineering, programming, installation and service are all in-house, and our service team runs seven days a week out of offices in Vancouver, Whistler, Victoria and Calgary.
That last part matters more than the certifications. Hotels and restaurants don’t call because something is broken on a Tuesday morning. They call on a Saturday night, and someone has to pick up.
Have a hospitality project in mind?
Discuss a Hospitality Project