PureImage Plus – Cloud Support

Taking phenomenal care of our clients is the single-most important guiding principle of our company. Our game-changing cloud support platform lets our team provide incredible, remote customer service and technical support in a timely fashion, so you can get the most out of your home’s technology.

Pure Image provides efficient, proactive maintenance and support, thanks to better visibility and device access through our secure cloud support platform. We get quick insight into any issues within your system and are able to fix problems remotely via modified configurations or reboots – often before you even notice anything is causing trouble.

Should the system need in-person assistance arise, Pure Image’s service department runs 7 days a week, ensuring your system is running smoothly, exactly when you need it to.

Sometimes, the smallest system issues can cause big problems – whether you’re watching TV, hosting a party, or in the middle of a presentation. Remote assistance means our team can investigate and fix common problems without needing to physically visit the installation.

Our cloud support platform helps keep your system up-to-date by providing our team with abilities to keep firmware up to date – making sure your system has all of the latest features and security updates.

Whether it’s late at night, early in the morning, or just not convenient to contact our support team, Pure Image offers an optional mobile app personalized by us to help you resolve common issues and manage your network.

Client Feedback

“The Pure Image service team recognized that my network was having problems without me having to contact them. Their team reached out to me informing me of the issue. They immediately dispatched a support technician, and I was back up and running by 9:30 on Sunday morning.” 

– Tanya P.

“It is comforting to know that my system is being maintained and constantly updated to the latest software. Having moved my system over from another integrator in Vancouver, I realized a much higher level of support and uptime on my system. Thanks guys!”

– Andrew J.