About Us

Established in 2005 with thousands of satisfied clients across the Lower Mainland, Sea to Sky Corridor and beyond, we believe in delivering systems that are polished, reliable, easy-to-use, and using technologies that blend into the architecture and design of the space that they’re installed in.

Our team is recognized as a leader in the Canadian market, with specialists in the departments of sales, project management, engineering, programming, installation and aftercare.

Our head office and design centre is based in Yaletown, Vancouver, offering you the opportunity to interact with the latest technology and design-conscious products in a natural, comfortable space allowing you to truly understand your options when it comes to smart (and beautiful) technology.

Systems Integrators

As systems integrators, at Pure Image, our mission is to bridge the gap between the technology that people want, and the simplicity they need in order to take advantage of it. As our client, you will be provided with professional, face-to-face service, the highest quality products, and meticulous installation practices. Pure Image completed thousands unique projects to date. See for yourself – let us be part of your next technology project. Call Today!

Our Approach

Understand
The first phase of the Pure Image process is a face to face meeting between you and your Project Co-Ordinator. This can be done at the Pure Image Showroom in Yaletown, a coffee shop, or in your home. If your home is in the construction stage, this meeting should take place long before construction begins as our systems truly do begin from the ground up! During this first stage, requirements and expectations for your project will be established, along with an estimated budget for your system.

Design
The Project Co-Ordinator our design team will then engineer a system that is perfectly suitable for your needs. The primary considerations in our design process are simplicity, reliability, performance and value.

Installation
The Pure Image installation process is typically a multi-stage approach. We begin with a pre-wire in which all wiring is routed through the site, to the required locations. In the second stage, trim-out, all wiring is terminated, finish-labelled and tested. Finally, at completion, equipment is installed, tested, calibrated and programmed. At the conclusion of this stage, the project is handed off to our Service and Aftercare department.

Support
At Pure Image, we pride ourselves on having the highest possible level of support in our industry. All systems are carefully documented in our client database which allows us to solve 90% of our service calls over the phone. We also offer a Cloud Support service and a 7 days/week service and ongoing Maintenance Plan. In the event that a service call is required, our dedicated support technicians are quickly dispatched to your home – often within 24 hours. Customer satisfaction is not just our goal – it’s our promise.

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Having spent my entire career in the building controls and automation technology profession, I believe that reliability is everything in what we do. Reliable technology, reliable partnership – this is the foundation that we have built our business upon.

Drew Galvin – Principal