About Pure Image Design Lab
Established in 2005 with hundreds of satisfied clients across the lower mainland, Pure Image is synonymous with quality, efficiency, and customer service. The Pure Image Design Lab is our exclusive space in Yaletown, Vancouver, offering you the opportunity to interact with the latest technology and design-conscious products in a natural, comfortable space.
As technology integrators, at Pure Image, our mission is to bridge the gap between the technology that people want, and the simplicity they need in order to take advantage of it. As our client, you will be provided with professional, face-to-face service, the highest quality products, and meticulous installation practices. Pure Image has now completed over 1500 unique projects to date. See for yourself – let us be part of your next technology project. Call Today!
The first phase of the Pure Image process is a face to face meeting between you and your Project Co-Ordinator. This can be done at the Pure Image Design Lab in Yaletown, a coffee shop, or in your home. If your home is in the construction stage, this meeting should take place long before it is even finished being framed. During this first encounter, requirements and expectations for your project will be established, along with a rough budget for your system.
The Project Co-Ordinator and a Pure Image System Designer will then have a series of meetings and design sessions to engineer a system that is perfectly suitable to your needs. Major considerations in our design process are Ease of Use, Performance, Reliability and Value.
The Pure Image installation process is typically a 2 stage approach. We begin with a Pre-Wire stage in which all wiring is routed through the home to the required locations. In the second stage, described as the “Trimout” all equipment is installed, tested, calibrated and programmed. Upon completion of the installation, you and your family will be fully instructed on how to use your system from start to finish. Many clients have found their systems so simple to use that no instruction is required!
At Pure Image, we pride ourselves on having the highest possible level of support in our industry. All systems are carefully documented in our client database which allows us to solve 90% of our service calls over the phone. We also have developed innovative ways of troubleshooting and correcting issues via the internet allowing us to fix your system quickly and easily. In the event that a service call is required, our technicians are quickly dispatched to your home – often within 24 hours. Customer satisfaction is not just our goal – it’s our promise.
Pure Image prides itself on partnering with the best companies in the industry. Our main considerations are given to Value, Green-Friendliness, Ease of Use and Innovation.